If for any reason you wish to cancel, exchange or return your order, please contact us by e-mail at alexandraplata@alexandraplata.com. We will provide you with a Return Merchandise Authorization and instructions to follow.

You have 30 days to return the goods from the date of delivery. Goods must be returned unused, complete with original packaging and delivery note. We will refund the total amount (excluding shipping costs) once the goods have been received. The refund will be made through the same means of your original payment.

Alexandra Plata will only accept returned goods with the Return Merchandise Authorization and that are free of extra charges (shipping costs, taxes and duties will be the customers responsibility).