In what countries can I receive my order?

You can see a list of countries where you can receive order in the next link

Where can I receive my order?

We send your order only if the delivery address is a private residence or office in one of the countries included in the previous list. We do not ship to PO Boxes.

How can I trace my order?

To check the status of your shipment please contact us at the e-mail

How do I know if my order has been placed correctly?

When ordering you will receive an e-mail confirmation.

How am I going to receive my order?

All the orders are shipped via UPS with signature upon delivery for safety. All deliveries outside the European Union may be delayed in customs. Please note that it is your responsibility to take over the customs taxes and fees in your country.

How can I place an order if I am a minor?

To shop at you must be at least 18 years of age and possess a valid credit card accepted by us. If you have not yet reached the age of 18, you have no legal right to buy at

What payment methods can I use for my order?

We accept the following payment methods:
American Express
Please note that we do not accept payment methods which are not specified above. If you try to pay by any other method, we will not be responsible for your loss of pay or any other damage.

How I can know that the payment is secure?

To keep your security and prevent fraud, you will be asked to enter your card verification number (CVV) to pay by credit card. You can find the 3-digit numbers on the back of your credit card. They are usually on the right side of your credit card number.

In which currency can I make the payment?

All the prices shown in are in Euros (€) and the payment can only be made in this currency.

Do the prices include VAT?

Yes, each reference price includes VAT.

How will my order be presented?

Each piece of jewelry will be packaged in the luxurious and exquisite gift packaging of Alexandra Plata. For more information click here.

How can I recover my password?

If you don´t remember the email that you used for registration on our website, please contact our Customer Service Department by sending us an email to

How can I use my coupon or promo code?

In periods of promotions we will provide you with a discount coupon for purchases at

How can I make a return?

If you want to cancel, change or return your order, please contact us at We will provide you with a Return Authorization Number and instructions to follow.
You have 30 days to make the return from the date of delivery. Goods must be returned unused, complete with their original packaging and receipt. The reimbursement will be made for the full amount (excluding shipping charges) once we have received the product. The refund will be made by the same means of your original payment.

What is our cookie policy?

For more information, please click here